AmpaVit

Terms & Conditions

Introduction

These Website Standard Terms and Conditions (“Terms”) govern your use of this website, including all pages within this website (collectively referred to as the “Website”).

These Terms apply in full force and effect to your use of this Website. By using this Website, you expressly accept all Terms contained herein. If you do not agree with any part of these Terms, you must not use this Website.

This Website is not intended for use by minors (defined as persons under the age of 18). You must not use this Website if you are a minor.

Intellectual Property Rights

Other than content you own and choose to submit, ampavit.com and/or its licensors own all intellectual property rights and materials contained on this Website. All such rights are reserved.

You are granted a limited, non-exclusive licence solely for viewing the material on this Website, subject to the restrictions set out in these Terms.

Restrictions

You are expressly prohibited from:

  • publishing any Website material in any media

  • selling, sublicensing, or commercialising any Website material

  • publicly performing or displaying any Website material

  • using this Website in any way that may damage the Website

  • using this Website in any way that impacts user access

  • using this Website in violation of applicable laws or regulations

  • engaging in data mining, harvesting, scraping, or similar activity

  • using this Website for advertising or marketing without permission

Certain areas of this Website may be restricted. ampavit.com reserves the right to restrict access to any part of this Website at its sole discretion.

Any user ID or password issued is confidential, and you are responsible for maintaining its confidentiality.

Your Content

“Your Content” means any text, images, audio, video, or other material you choose to submit or display on this Website.

By displaying Your Content, you grant ampavit.com a non-exclusive, worldwide, irrevocable, royalty-free licence to use, reproduce, adapt, publish, translate, and distribute such content in any media.

You confirm that Your Content is your own and does not infringe any third-party rights. ampavit.com reserves the right to remove any content at any time without notice.

No Warranties

This Website is provided “as is,” with all faults. ampavit.com makes no representations or warranties of any kind, express or implied, regarding this Website or its content.

Nothing on this Website constitutes professional, medical, or legal advice.

Limitation of Liability

In no event shall ampavit.com, its officers, directors, or employees be liable for any loss or damage arising from your use of this Website, whether under contract, tort, or otherwise.

ampavit.com shall not be liable for any indirect, consequential, or special damages arising from your use of this Website.

Indemnification

You agree to indemnify and hold harmless ampavit.com from any liabilities, costs, claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms.

Severability

If any provision of these Terms is found unenforceable under applicable law, that provision shall be severed without affecting the remaining provisions.

Variation of Terms

ampavit.com may revise these Terms at any time. Continued use of the Website constitutes acceptance of any updated Terms.

Assignment

ampavit.com may assign or transfer its rights and obligations under these Terms without notice.

You may not assign or transfer your rights or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between you and ampavit.com regarding use of this Website and supersede all prior agreements.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

You submit to the exclusive jurisdiction of the courts of England and Wales.

Orders in Transit

Once a tracking number has been issued and an order has entered transit:

  • Orders cannot be cancelled

  • Refunds are not available until delivery or confirmed return

Delays, inspections, or customs processing do not constitute grounds for cancellation.

Non-Delivery / Late Delivery

Refunds for non-delivery may only be considered after 60 days have elapsed from the shipment date.

Delivery times are estimates only and may vary due to factors beyond our control, including customs inspections and postal delays.

Backorders & Pre-Orders

By placing a backorder or pre-order, you acknowledge:

  • Delivery times may be extended

  • Prices may increase due to supplier or regulatory changes

  • You agree to pay any price difference prior to dispatch

Pre-order prices are final and non-discountable.

Medical & Regulatory Disclaimer

Ampavit does not provide medical advice.

Products sold may not be approved, licensed, or available in all countries. Customers are responsible for understanding local laws, import rules, and medical regulations.

Products are intended for professional or informed use only. Nothing on this Website constitutes medical advice or diagnosis.

Import Responsibility Acknowledgement (Important)

By placing an order, you confirm that:

  • Import laws vary by country

  • You accept the risk of customs refusal, seizure, or return

  • You accept responsibility for any resulting costs, delays, or losses

Refund & Returns Policy

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since delivery, we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in the original sealed packaging

  • Items must be in a resalable condition

  • Proof of purchase is required

We do not accept returns that have been opened, used, tampered with, or temperature-compromised.

Non-Returnable Items

The following items are non-returnable under any circumstances:

  • Injectable products, ampoules, or temperature-sensitive items (including Vitamin B12 ampoules)

  • Perishable or consumable goods

  • Health, medical, or personal care items once shipped

  • Gift cards

  • Downloadable or digital products

  • Sale or discounted items

  • Leaflets, pamphlets, or printed inserts

Customs Refusals & Import Failures

(Important – US Customers)

If your order is held, refused, seized, or returned by customs or regulatory authorities (including FDA or border agencies):

  • This is not considered seller fault

  • Customs decisions are final and outside our control

  • Refunds (if applicable) will be less any costs incurred, including but not limited to:

    • Return shipping charges

    • Re-import duties, taxes, or handling fees

    • Carrier administrative fees (which may exceed USD $100)

If no refund remains after costs, no refund will be issued.

Customers are solely responsible for confirming import legality and requirements in their destination country before ordering.

Refund Process

Once a returned item is received and inspected:

  • You will be notified by email of approval or rejection

  • Approved refunds are issued to the original payment method

  • Processing times depend on your bank or card provider

Refunds are not available while an order is in transit and will only be considered after delivery or confirmed return.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your card provider

  3. Contact your bank

  4. If unresolved, email business@ampavit.com

Shipping & Returns

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs are non-refundable

  • We recommend tracked and insured returns

  • We are not responsible for lost return shipments

Non-Delivery / Delayed Delivery

Refunds for non-delivery may only be considered after 60 days from the shipment date.

Delivery estimates are not guaranteed and may vary due to customs processing, inspections, or carrier delays.

Exchanges

We only replace items that arrive damaged or defective.

Please email , including clear photos of the issue.