Q: Whats the best way to contact you.
A: We are a small company, just me and the wife! Email number 1, Text message secondly and whats app lastly. As a small business we do get unprecedented messages on occasions, example: “what products do we sell”, no offense but we have not got the time to reply every product that we sell sorry.
The website has everything listed unless you require a product that’s not listed then not a problem we will do our best to source that for you ” just get in touch and we will try our best”.
Q: I cannot find the product I ordered previously.
A: We can edit or duplicate an old order to suit your needs.
Q: Do I need a prescription to order Vitamins.
A: For the UK the answer is no, other countries may have different laws.
Q: Do you deliver from abroad.
A: We do deliver from Thailand, Thailand has #1 of the best postal services in the world.
Q: How long is delivery?
A: Delivery post-Covid has been getting better slowly, currently delivery is between 7 to 14 days excluding holidays and weekends, Pre-Covid delivery was within 5 to 10 days and fingers crossed this will return soon. Please note that all delivery times are estimated and based on our past experiences, post can be unpredictable as things change, holidays, strikes and staffing issues etc…. if your tracking says in transit we have no reason to think otherwise.
Q: Will there be customs issues.
A: We have not encountered customs issues. After all we only deliver vitamins.
Q: Why is bank transfer your preferred payment method?
A: Although we do take card payments, this can be expensive for us, sometimes costing up to £1 + per card transaction; and would therefore rather save money and pass those benefits on to the customer.
By using your banking application especially in the UK, UK to UK bank transfers are free; Amazon for example are in the process of doing exactly the same by banning credit cards and reviewing other payment methods/options.
Q: Can I order over the telephone:
A: Sorry we do not have the facilities to take payment of any kind over the telephone. The website uses 128 bit encryption to ensure your details are kept safe and therefore is the most secure for placing your order.
however if you have ordered before from us, just send us an email or Text message saying” same again please” and we can duplicate the previous order and add or remove products as required.
Q: What does Back order mean?
A: Items purchased on back order are temporarily out of stock, this is normally a few days before we can restock the item; these are mainly items that sell out very fast and are continually set to back order to allow time for restocking of those items. Please allow the extra time for back ordered items.
Q: Refunds/Replacements/Returns
A: For refunds/Replacements please refer to section 12 in the link click here For Returns please click here
Q: I have subscribed to to stock updates and received an email saying the item is now in stock, I returned to the item page and still saying out of stock.
A: It could be possible that you were not quick enough to purchase the stock, although this rarely happens. The most common reason is your web browser on your PC/Laptop/Cell Phone has not updated to the new page, in order to change or update the page try refreshing a number or times or close the browser and access the page again, you may need to clear the Cache, please refer to your devices documentation for this.
Q: I have received a tracking number, and takes me to a different postal service!
A: Everyday we deal with 100’s if not more post, we are human and on occasion we make mistakes and sincerely apologize for this.
Please always check your posts status using the tracking number supplied, if the link in your email does not work try searching for you local postal provider (your postal company in your country, e.g.. USPS, Royal Mail etc) and enter the tracking number you received, you can also find a universal tracking company on the internet which searches all or most postal services globally,, we use this company some times ( International Package Tracking) also as we send from Thailand you could use the Thai post tracking website which will give you a more detailed tracking info.
Q: What the cost of the postage.
A: All customer post is sent Registered Air Mail with tracking number and requires a signature on delivery, we charge a one off £4.95 for UK postage regardless of weight or quantity (so the more you buy the more you save), International post charges differ by country or region.
Q: My post is later than expected.
A: Post delivery is estimated at around 7 to 14 days and 95% of post arrives within theses times. Please consider Christmas & the January straight after as they are the worst time of year regarding deliveries, Im sure you will appreciate that the postal services around this period are under tremendous strain and deliveries can be severely affected due to the vast amount of post around this time of year. Pre Covid post worldwide took between 5 and 10 days with the odd exception, post Covid has been a roller coaster until now (31st January 2022). Post sent from Thailand arrives in the UK within 3 days, the processing time by UK border and the Royal mail are what takes the time; tracking will not update from transit until the post is processed by Border/customs.
Q: My post is lost/no delivery after the estimated time.
A: Very rare that post is lost, in 4+ years of trading this has only happened on a few occasions, we consider post to be lost after 60 days +; and this is when we can claim against the postal service for the loss.
at checkout Terms & Conditions are agreed by you to wait until 30 days + has lapsed for us to determine the outcome of your post and deem the post lost after which refunds can be given or a mutual solution can be resolved. Please note: UK royal mail have and are continuing to have issues regarding updating tracking information (Oct, Nov and December 2022). If your tracking say’s in transit or we’ve got it, this means they have your post, it’s passed all customs/border checks and the Royal mail 100% have your mail. If you have been waiting some time for delivery (November/December) and your tracking is saying “we’ve got it” it means exactly that, unfortunately if the estimated 7 to 14 days have passed and exceeded 16 to 20 days this means Royal Mail are now experiencing problems with delivery, and your post will 100% arrive albeit very late and we sincerely apologize for this..
Check the link below, mail center Bristol, one of many across the UK right now ( Dec 2022)
https://www.bristolpost.co.uk/news/bristol-news/piles-post-royal-mail-bristol-7930125
Q: How do I get a tracking number?
A: We aim to dispatch your items by the end of the next working day, tracking numbers are sent via your email address you gave us at the time of the order (please double check your email is correct when ordering).
Q: My order is saying on hold/Awaiting payment/Payment pending.
A: This normally means we are waiting for payment confirmation, either from the card company, Barclay’s Bank or third party transfer company, once the payment is confirmed by them we will change your order status to processing (if you have not received an email informing you that it’s now processing within 48 hours, please contact us to review the payment status; making sure you have checked your junk mail & spam folders first).
Q: How do I contact you?
A: All our details are on the contact form please click here
Q: Are your products safe/legal/fake.
A: We have been asked this question a few times in the past. All our products come from reputable manufacturers that have all the legal accreditation needed, most have been selling worldwide for over 30 years.
All our products come with manufacturer addresses batch numbers barcodes expiry dates etc and are fully traceable via the information provided in or on the packaging, also check the ampoules for a more precise verification.
Q: What are the recommended dosage for the Vitamins?
A: Our sales staff are not qualified to give you this information. Dosage varies by individual and the reasons behind using our products, therefore please consult you Doctor or healthcare professional before using our products.
Q: Can I request a product that’s not listed on the website.
A: Yes, please email us the product you are looking for; ideally if you can send a picture this might help us little bit more please click here.
Q: What currency do you use.
A: We can take any currency, please ensure you convert the correct amount if paying by bank transfer as shortfalls will cause a delay in processing your order.
Q: Do you sell trade items and give discount on bulk orders.
A: Absolutely! Although you will find our products are low in price already, we are still able to discount on certain products or all products depending on quantity.