Covid 19 ( Coronavirus) Postal issues. As you maybe aware Royal Mail are dealing with large quantities of post during Covid 19 restrictions and working on a priority basis with reduced staff, However as Lock downs are eased delays still remain, which are totally out of our control.
EU Countries: Deliveries to the EU are slower than normal and we apologize for this, as you maybe aware your items are sent to the UK first and then on to the EU.
Currently January 2021: Delivery to the EU 14 to 21 days possibly, this is due to the UK royal Mail dealing with large amounts of post.
Large orders: Please note that larger orders may be sent in smaller multiple shipments at no extra cost to yourself, applies to orders placed directly on the website. Bulk orders placed with a sales agent maybe subject to extra postal charges on multiple orders that have been discounted for trade, also applies to Special courier services.
We Post Worldwide
Please note: if the item is not in stock in the UK, it will be sent directly from Thailand to non EU Countries, we have stock arriving weekly. Delivery is around 7 to 14 days to the UK depending on location and stock. US customers post sent directly from Thailand unless otherwise stated, If you have any concerns please email/text or call us first.
trouble with Email, make sure all letters are lower case “No Upper Case” Please make sure that the payment confirmation email contains the correct shipping address with correct postal/area code!
If this is not the case your order might arrive at the wrong destination or not arrive at all!
There are customs considerations for Medication when shipping to the following countries:
Therefore we send Direct from the UK to the following Countries:
Denmark, Germany, Estonia, Canada, Sweden, Norway, Finland and Australia,
Philippines, Saudi Arabia, New Zealand, Peru,
Post Includes Tracking , Registered Airmail and Insurance, and should be signed for on delivery.
Missing or Post not received:
Very rare but can happen, all post is sent signed and tracked, if set from Thailand a photo is taken at the post office after paying the postal fee.
Once the post has arrived in the country of origin the countries postal service holds full responsibility for that post and communication should be directed to them for losses or damage again very rare this should happen.
If this does happen to you please let us know and we may be able to assist you further.
We are a small business, and we are human;
me and my partner will do all we can to help;
please if you have any concerns or queries do not be afraid to ask,
we are not medical professionals but we are here to listen.
Omvat tracking, geregistreerde luchtpost en verzekering
Main UK postal Service is the Royal mail, all parcels sent by us are sent recorded and tracked.
After entering you tracking number on the Thai Post website, you should see something similar to the below picture. Departure from outward OE means in transit, If the tracking say’s Great Britain (GBLALA) Accept ,, this normally means your item is in the UK awaiting Delivery,,,and now your post can be tracked with the Royal Mail Website, where you will get a more detailed account of your parcels whereabouts. Other countries will be very similar to the information provided for UK customers.