We offer a few delivery options for worldwide postage (e.g., UK Standard land mail registered post, Air Mail with tracking, and DHL global Express with tracking,SMS) options are available at checkout.
UK Standard is currently set at £6.50 as is UK designated Air Mail, DHL Express Global is set at £24.99 and free if over £250.00 spent at checkout (Loyalty discounts available on this amount). International standard Air Mail is £10.95. Please note that certain items cannot be sent using DHL option (if a product is not allowed eg “Needles” and is combined in your DHL order, we will send the product separately using registered Air Mail at no extra cost),again please read the product description for information prior to checkout.
2. Order Processing Times
All orders are processed typically within 1-3 business days. Orders may not be processed on weekends or public holidays
3. Estimated Delivery Times
Orders are not shipped on weekends or public holidays, Standard/air mail shipping worldwide typically takes 7-14 business days. Express shipping takes 3-7 business days on stocked items.
4. Shipping Restrictions
Certain items may not be able to ship due to carrier restrictions, please read the items description carefully or contact us for further information.
5. International Shipping
Typically Customers are responsible for any customs and import duties applicable in their country. We may however reimburse you if the charge is excessive or arrange an alternative course of action. All items are sent as a gift and prices kept to cost.
6. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
7. Shipping Delays and Exceptions
Shipping times may be affected by Postal/Logistics strike, weather conditions, carrier issues, holidays or high order volume etc. We will do our best to notify you if there is a delay.
8. Delivery Policy
What happens if the package is undeliverable or not received.
If your order is returned due to an incorrect shipping address or if it is undeliverable, we may contact you to arrange redelivery, (additional charges may apply).
9. Lost or Damaged Items
Items lost or damaged during shipping.
We are not responsible for items lost or damaged during shipping. However, if you receive a damaged item, please contact us within 7 days of delivery.
10. Contact Information
You can reach out with questions or issues related to shipping and delivery by using our contact form->Contact
Basket
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
